ACET Guru has following refund policy for the products and services sold on the website https://www.acetguru.com. Please read these points carefully before buying/enrollment for any product/service.

Classroom Coaching

ACET Guru refunds 100% of the amount paid, if you are unsatisfied with the coaching after first two classes. After two classes the fee will not be returned under any circumstances. Students are advised to take up coaching classes after proper planning and only if they feel that coaching is required in order to clear the exam.

Online Coaching (live) through VOIP and screen sharing softwares

ACET Guru refunds 100% of the amount paid, if you are unsatisfied with the coaching after first two coaching sessions. After two sessions the fee will not be returned under any circumstances. Students are advised to take up coaching classes after proper planning and only if they feel that coaching is required in order to clear the exam.

Online Coaching (Multimedia) through videos stored on our server

There is NO refund allowed for this coaching program. This is a coaching program in which students are given access to coaching videos stored on our server, which can be accessed by a special program called Gyankiran browser. After enrollment, browser program is sent to the student in a CD/Electronic download. An active connection of internet is required to access coaching videos. Students are encouraged to check demo sessions before enrollment. Students are advised to take up coaching classes after proper planning and only if they feel that coaching is required in order to clear the exam.

Online Coaching (Multimedia) through videos stored on the DVD

There is NO refund allowed for this coaching program. This is a coaching program in which students can access coaching videos which are stored on a CD/DVD and it can be played locally on PC. After enrollment, browser program and coaching videos are sent to the student in a DVD. An active connection of internet is required to play videos through DVD. Interenet connection is used to validate user but videos are played through DVD. No bandwidth is used to download/stream videos. Students are encouraged to check demo sessions before enrollment. Students are advised to take up coaching classes after proper planning and only if they feel that coaching is required in order to clear the exam.

Books

Ther is NO refund allowed for the books. But, if the book which is sent to the customer is in damaged condition, we replace the book instantly and send the replacement through fast courier. Students are encouraged to check reviews and demo pages of the book before placing the order. Students are advised to verify contents of the book through demo pages and ensure that the same book is required before placing the order.

Calculators

There is NO refund allowed for the calculators. But, if the calculator which is sent to the customer is faulty or damaged, we replace the calculator instantly and send the replacement through fast courier. Students are encouraged to check features and reviews of the calculator before placing the order.